04 Mar 2013 Listening Challenge
On January 4, I recommended making one small change per month this year to become one of the best listeners in your organization and reap the rewards of better collaboration, higher trust, and improved teamwork.
February’s challenge was to “Welcome the other person. You don’t need to do this formally, though you can if it suits you. Smile (even if it’s a phone meeting), stop what you are doing, and if it’s an in-person meeting, ask him or her to sit down.”
Now, your listening challenge for March, if you are willing to accept it, is this:
Focus. Look at the speaker, or imagine the speaker’s face if you are on the phone. Maintain eye contact. Concentrate on what he or she is saying.