“Jennifer, I’m so fed up with these two guys! I have told them – again and again -- they have to stop going to the mat on every little thing. I gave them your articles on how to give feedback to a coworker and how...
High attrition is frustrating, expensive, risky – and 100% curable. In a recent conversation with one of the panelists for the upcoming MBTI Users Conference, I was reminded of the situation we had faced, the intensity of it, and how dramatically things changed in just a...
Has this ever happened to you? You had a strong team in a great company with a culture you loved. You interviewed diligently to fill an open position, and were fortunate enough to snag someone who was very successful, very talented, and very skilled. Awesome! You...
Two weekends ago, Kirk gamely agreed to go shopping with me. While he doesn’t exactly live for the excitement of waiting for me while I’m in a dressing room, he’s a good sport. We headed up to the Fourth Street shopping area in Berkeley. The first...
I recently caught up with a client who has very successfully created and implemented large-scale, transformative change in three very different companies. He used a simile so spot-on that I’d like to share it with you. While it might seem a little cold at first,...
It’s an age-old annoyance – that co-worker whose style is irritating. You know it shouldn’t bug you, but it does. There are plenty of sources of irritation. This week, let’s look at one of the most frequent, a fundamental difference between people – where they get...
“How can I get the cynics on my team to be more positive?” “How can I find more time to manage my growing business?” “How can I get my very junior staff to understand important developments on a project so they make the right choices going forward?” What...
In 2013 I issued my first ever year-long challenge to readers: to dramatically and intentionally improve your listening skills, one month at a time. It was the #1 change to make in 2013. This year, we’re going to take the challenge up a level and...